Delivery and Returns

This page is for information only and it is part of our Terms and Conditions, sections 5 to 7.

Delivery

When you buy something from us we want your goods to be delivered to you as soon as possible. To achieve that we will need some cooperation in your part.

Once Your order is placed, We will strive to fulfill it within 1 or 2 days.- Initially You will receive an order acknowledgment email. When Your order is dispatched, You will receive a dispatch notice email. A tracking number will also be supplied, when and if it is  the case.

Orders placed after 13:00 on fridays will be fullfiled on next monday, together with weekend orders.

Deliveries will be made by a Shipping Carrier instructed by Us to the address stipulated in Your order. Your shipping address must match Your credit card billing address, if not, Your order may be cancelled. - This is for fraud prevention purposes, to protect You and Us of credit card fraud.

Only for the purpose of facilitating Your order, We will provide Your phone number for the Shipping Carrier in addition to Your address. You may be contacted by the shipping carrier in relation to Your delivery. You must ensure that someone is present in your address to accept delivery.

In the event of a missed delivery to Your address, a “missed delivery notice” will be left for You. You must first call and liaise with the Shipping Carrier in the phone number provided in the notice to arrange alternative delivery. Only if You have any issues with Your interaction with the Shipping Carrier, You should contact Us (see our 'Contact Us' page.

Our shipping Carrier will try to deliver the Goods to You up to 3 times.

If We (throught the Shipping Carrier)  are unable to deliver Your order after three calls, We will notify You. If We have failed to contact You after 10 days from the first time We attempted delivery, We may cancel Your order and return credit paid for the goods. We will retain any charge made for delivery.

Goods are sent at Our risk until signed for by You or by any other person at the address You have given to Us.

After order is received at Your address, It will be Your responsability and Goods are at Your risk.

Cancellation of Order

You may cancel Your order at any time before We despatch it. In this case, We will refund You the price of the Goods and the cost of delivery, if any.

You are also entitled to change Your mind and return the Goods within 7 working days from the date You receive Your order, not including the day You received it. This is called "cooling off" period. In this case, Goods must be as new, in the original packaging and in restocking condition. This is an important requirement as this affects Your statutory rights.  

We cannot refund Your money if the Goods have been used, worn or damaged by You. The cost of goods only will be refunded, not including the shipping fees.

Refunds will be made to Your credit card once We received the Goods and are satisfied they are OK to be restocked.

If You cancel Your order after We have despatched the Goods, Please note:

-You must return them to Us within 7 days in the same condition in which You received them (see note  above); 

-The "cooling off" period deadline goes up to 7 days from the date of delivery to You and,  for the purpose of Your return date, if needed, It will be considered  the date of your postage of the goods back to Us, not the date of initial contact to Us related  to your return;

-If We are contacted within 7 days of the "cooling off" period, but goods are not posted within 7 days We will consider the "cooling off" period as expired;

-If  You keep the Goods for a period longer than 7 days, We will consider You accepted your order;

-We cannot refund Your money if the Goods have been used, worn or damaged;

-You are responsible for the costs of returning Goods.

As required by the Distance Selling Regulations, details of Our after-sales service and guarantees, if any, are given on Our Website / in Our catalogue.
The option to cancel Your order is not available if the Goods are:

-perishable;

-made or personalized to Your specification;

-shrink wrapped or otherwise sealed electronic media such as software or DVD, which has been opened.

-newspapers, magazines or books;

- "DIY" products that have been opened, fully or partially installed or assembled.

If returning Goods and to assist Us in identifying them on receipt by Us, We ask You  to inform Us in Our Contact Us page to get an “Return Merchandize Authorization” number (RMA) to be placed below our address / returns label. 

We will make an effort ( not a guarantee) to refund You immediatelly once Goods and received from Your return and we are satisfied they are OK to be restocked. In any case We will refund You no later than 30 days from the date of cancellation of your order.


This paragraph does not affect Your rights in the event that the Goods are faulty or are not as You ordered: If goods are shipped in error on Our side, or are clearly faulty within 30 days of purchase, You will be offered a replacement to be shipped to You with shipping rates funded by Us, or alternatively, You may choose to be fully refunded, including in this case the shipping rates.

Returns

Within 7 days of the receiving Your order ( "cooling off" period ) , You may return it if You change your mind about Your purchase and You will receive full refund, deducted  the cost of delivery.

We will require proof of purchase to process your return. The condition  for this return with full refund is that goods must be unused, in original packaging, in "as new" condition (this is a important requirement as it affects your statutory rights).

Our goal is to ensure Your absolute satisfaction. We will always strive to reach that target. However, We acknowledge that problems may happen occasionally. Problems such as  products incorrectly shipped, faulty product or any other issue in their integrity, etc... Faulty Goods can be returned to Us up to 30 days after delivery date.
This paragraph covers the possibility of problems  in the Goods you bought from Us. If You are not wholly satisfied with the Product, please let Us know at the earliest opportunity:

-exactly what is the fault;

-the date, if relevant, when the fault became apparent;

-when and how you discovered the fault;

-how the fault affected your use of the Goods.

In order to process ANY returns (unwanted and unused Goods or issues with products), please follow procedure below.

You must inform Us by writing (preferred) through our  Contact Us page or by letter to Our office address at the top of this agreement,  that You would like to return goods, specifying:

-exactly what goods and when purchased;

-giving full details of the defect or other reasons for return;

We will then issue a  “Return Merchandize Authorization” number (RMA). If You send Goods to Us without a RMA, we may not be able to identify sufficient details to enable Us to attend to Your return. The Goods must be returned to Us as soon as any defect is discovered. So far as possible, Goods should be returned:

-with both goods and all packaging as far as possible in their original condition (this is a imperative requirement if returning unwanted goods within the 7 days "cooling off" period);

-securely wrapped;

-including our delivery slip;

-At your own risk and cost.